Our Commitment to Your Privacy

Your Privacy and Our Responsibility

We take the responsibility of handling your personal information seriously. Here, we explain how we collect, use, and protect your information in compliance with privacy laws and regulations.

What personal data do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (which is called anonymous data).

We may collect, use, store, transfer and process different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, postal address, email address and telephone numbers.
Financial Data includes payment card details.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and geographic location, preferred language (used to display our website), browser plug-in types and versions, operating system and platform, use of cookies or other devices to store and sometimes track information about you including device type (unique device identifiers) and device screen size (more details on our use of cookies is set out in the Cookies section below) and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, professional qualifications, reviews, feedback and survey responses.
Usage Data includes information about how you use our website, products and services, items you viewed or searched for, page response times, download errors, length of visits to certain pages (including how much time is spent on which pages), page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Marketing and Communications Data includes your preferences in receiving newsletters and marketing from us and our third parties and your communication preferences.

Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services or open an account). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How Your Information is Processed

To send enquiry responses, promotions, or other correspondence.
To pass your contact details onto the service provider so that they can respond to you directly. Your details will not be passed to anyone else without your permission.
For research purposes.
To contact you in response to any feedback you sent.
To send marketing communications where your permission has been granted, or when permitted by law.
To respond to your queries and to resolve complaints
To personalise website services (for example, so you can sign in), remembering your settings, displaying personalised advertising as well as measuring advert effectiveness, recognising you when you sign in on different devices and tailoring marketing communications based on user preferences.
To carry out marketing analysis, for example analysis of usage on the website to better understand user interests and preferences, and to improve marketing by making it more relevant to these interests and preferences.
To improve marketing communications, bulletins are analysed to measure the effectiveness of links and usage of links; information of these bulletins by users.
To sell advertising space on the website. company is funded by advertising.
For statistical purposes such as analysing the performance of the website and to understand how visitors use them.
For security and fraud prevention, and to ensure that the website is safe and secure and used in line with terms of use.
To comply with applicable laws and regulations.

Collaborative Third-party Use

Users are welcome to provide comments, queries, thoughts, reviews, or any information regarding our organization and the content of our website. Please note that such comments will undergo moderation and we reserve the right to reject, remove or edit content that is illegal, obscene, threatening, defamatory, infringes on privacy or intellectual property rights of others, or violates public policy.

Data and Privacy Governance

Organization takes steps to ensure that confidential information collected online is secure. These steps include: using tools in an effort to restrict unauthorized access, viruses, phishing, and hacking attempts; and monitoring activity to identify potential system threats. Organization routinely assesses and enhances tools and processes available to strengthen our online security.

Affiliated External Links

On our website, you may find links that enable you to access other websites of interest, particularly social media platforms and other online venues through social plug-ins. Once you use these links to leave our site, we no longer have control over the other websites you visit. Consequently, we cannot be held responsible or liable for the protection and privacy of any information you provide while visiting such sites. These external sites are not governed by our privacy policy, and as such, the security and privacy of your information on those sites cannot be guaranteed. We advise users to exercise caution and check the privacy policies applicable to those external sites before providing any personal data.

Revisions to the Privacy Notice

We reserve the right to update this Privacy Policy at any time, and any changes we make will be effective immediately upon posting. We will also revise the "last updated" date at the top of this Privacy Policy. We encourage you to regularly review this page for the latest information on our privacy practices. If we make material changes to how we treat your personal information, we will notify you through a notice on the website or through other appropriate communication channels.

Customer Support Information

For any clarifications or inquiries related to our Privacy Policy, please contact us directly.

Cookie Policy Overview

The website may use cookies for various purposes, including recognising repeat users and tracking usage behavior. Users can manage cookie preferences through their browser settings.

If cookies are not disabled, users are deemed to consent to the use of personal information collected through cookies, subject to the provisions of this Privacy Policy and other relevant policies or terms.